Never Split The Difference
The New Rules How to Become the Smartest Person…in Any Room Negotiators must be active listeners in order to gain the trust of the other party. Mirroring The late-night FM DJ voice: Basically, keep it calm and slow. Use this selectively to make a point. When done properly, the late-night FM DJ voice has the power to create an aura of authority and trust without making the other party defensive. The playful/positive voice: This should be your default voice. It’s the voice of an easygoing, good-natured person. Your attitude is light and encouraging. The direct/assertive voice: This should be used as rarely as possible because this has the potential to create pushback. Mirroring works magic. Repeat the last three words (or the critical one to three words) of what someone has just said because we fear what is different and find comfort in similarity. Using mirroring encourages the other party to empathize and bond with you, keep people talking, buy your party some time, and eventually reve...